Case Study of U.S. Clinics that Routinely
Offer Patients Recordings of Visits

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A handful of healthcare organizations routinely offer recordings of clinic visits to patients. To understand the attitudes, barriers, and facilitators of recording in practice, we are conducting a case study of three clinics that have implemented a recording program.

Findings from the case study will be used to determine the scope and functionality of our ORALS software, including what information to tag with natural language processing, and to guide development of our user interface.

STUDY SITES

Ryan Family Practice - Primary Care
This primary care practice consists of a clinician, medical assistant, secretary and a 2000 patient panel, with 120 patient visits per week. Dr. Ryan and Kevin Perdue have developed an electronic medical record system called the small brain records project, that supports contemporaneous tagging of audio recordings as he enters patient data e.g. medication change. These tagged encounters and audio recordings are shared with patients and caregivers via a secure web portal. He records approximately 50% of his patients.

University of Texas Medical Branch - Oncology
UTMB Cancer Center, Victory Lakes consists of 14 clinicians who each treat approximately 40–50 patients per week. Dr. Meredith Masel of Oliver Center for Patient Safety & Quality Healthcare, UTMB, Galveston, TX has pioneered the routine implementation of audio recording in UTMB Cancer Clinics through the “Taking the Message and the Medicine Home” program. Patients are offered a digital device to record visits or are educated about recording and using their own device.

Barrow Neurosurgical Institute - Neurology
BNI is a large neurological disease institute. Each of its 27 neurosurgeons treats 50 patients per week. Currently 10 clinicians use the Medical MemoryTM video recording service, developed by Dr. Randall Porter, where the visit is video recorded and shared with patients via a secure web portal.