Meredith Masel, MSW, PhD
Meredith C. Masel, PhD, MSW is the Director of the Oliver Center for Patient Safety & Quality Healthcare at the University of Texas Medical Branch (UTMB Health). A background in social work and social epidemiology led Dr. Masel to her current post where she is a campus champion for improved communication among patients and providers. In addition to running the “Taking the Message and the Medicine Home” program which encourages patients to tape record and keep their clinical encounters, Dr. Masel teaches over 400 medical residents each year on interpersonal and communication skills to improve patient outcomes. She has been selected to offer a similar program to nurses across the academic health science center on the topic of incivility in the workplace and the impact on patient care.
Other work spearheaded by Dr. Masel includes piloting the Safe & Sound program created by PartnerHealth, LLC, creating a division of Shared Decision Making modeled after the work at Dartmouth-Hitchcock, and chairing the UTMB Patient Education Committee. Future work in the Oliver Center includes offering to patients recordings of discharge instructions to investigate whether or not a recording helps patients and/or care partners to feel more in control and confident during their post-hospital journey.
For this project, Dr. Masel will facilitate the case study at the UTMB location. Dr. Masel is also helping coordinate the testing of ORALS in the UTMB Family Medicine Clinic.